Privacy Policy

Privacy Policy for Muskoka Recovery

At Muskoka Recovery, we are committed to maintaining the confidentiality and privacy of personal information and personal health information. We operate in accordance with Ontario’s Personal Health Information Act (PHIPA) and the Federal Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable to Muskoka Recovery’s treatment centers.

Scope of Application

This Privacy Policy applies to the collection, use, disclosure, retention, and disposal of personal information and personal health information by individuals and organizations authorized to act on behalf of Muskoka Recovery. These authorized agents include:

• Muskoka Recovery’s Board of Directors and Trustees.
• Muskoka Recovery’s employees, including management and staff.
• Muskoka Recovery’s actuaries, consultants, and other professional advisors.
• Physicians under contract with Muskoka Recovery who provide services to our clients.
• Third-party providers of goods or services that facilitate the electronic collection, use, modification, disclosure, retention, or disposal of personal health information (excluding network providers like internet service providers).

This Privacy Policy extends to personal information and personal health information concerning prospective, current, and former clients of Muskoka Recovery, whether living or deceased. It also encompasses personal information and personal health information related to each client’s parents, former or current spouse or partner, and children.

Collection and Use of Information

We collect and use personal information and personal health information only for the purposes directly related to Muskoka Recovery’s operations and the treatment of our clients. This may include:

• Providing treatment and care to our clients.
• Billing and payment processes.
• Quality assurance and improvement initiatives.
• Compliance with legal and regulatory requirements.
• Research and education efforts for the betterment of our clients and addiction treatment as a whole.

Safeguarding Information

Muskoka Recovery employs stringent security measures to safeguard personal information and personal health information. We maintain physical, electronic, and procedural safeguards to protect this information from unauthorized access, disclosure, alteration, or destruction.

Disclosure of Information

We may disclose personal information and personal health information as required or permitted by law, including situations where:

• We obtain consent from the individual.
• Disclosure is necessary for the provision of medical treatment.
• A court order or legal obligation mandates disclosure.
• The safety and well-being of an individual is at risk.

Retention and Disposal

Muskoka Recovery retains personal information and personal health information only for the duration necessary to fulfill the purposes for which it was collected. When information is no longer required, it is securely disposed of to ensure it cannot be reconstructed or accessed.

Access and Correction

Individuals have the right to access their personal information and personal health information held by Muskoka Recovery. If any information is found to be inaccurate, individuals have the right to request corrections. Requests for access or corrections can be directed to the contact information provided below.

Contact Us

For inquiries, requests, or concerns related to our Privacy Policy or the handling of personal information and personal health information, please contact us at:

Muskoka Recovery ® 2145 King Road, King City, Ontario L7B 1G4, Canada Tel – +1 (866) 942-0682 Email: info@muskokarecovery.ca

We are committed to addressing your questions and concerns promptly and professionally. Muskoka Recovery reserves the right to amend this Privacy Policy as needed to reflect changes in legislation, industry practices, and our operations. Any revisions will be posted on our website.

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